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T1 Video Smart Door Lock After Sales Support

WiFi doorbell camera lock FAQ

General

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Touch and light up the keypad, then enter the password you’ve set and press the #key.

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Simply add extra digits before or after your real password and the smart lock will still unlock.

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Short press the double locking button or unlock the door by turning the knob/ unlocking with the administrator password/ remote unlocking through the Family Owner’s app/ Unlocking with the physical key.

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Generally speaking, the battery can last for about 6 months. However, the actual usage time depends on the frequency of use of the door lock.

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If the battery has run out, you can temporarily charge the lock through the USB port located at the bottom of the exterior assembly. You can also use the physical mechanical key to unlock the doormanually.
Note: You’ll get a low battery notification when the battery is below 20%.

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Accounts

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Short press the double locking button or unlock the door by turning the knob/ unlocking with the administrator password/ remote unlocking through the Family Owner’s app/ Unlocking with the physical key.

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Click on the Edit Content button to edit/add the content.
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Click on the Edit Content button to edit/add the content.

Support

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Short press the double locking button or unlock the door by turning the knob/ unlocking with the administrator password/ remote unlocking through the Family Owner’s app/ Unlocking with the physical key.

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Click on the Edit Content button to edit/add the content.

Warranty Policy Information

Explore our warranty details to understand the coverage and actions that may invalidate your warranty.

At Hornbill, we understand the importance of product quality and customer satisfaction. We are committed to providing you with the highest standard of products and ensuring a worry-free purchasing experience. We firmly believe that excellent after-sales service is a crucial part of building trust in our brand. Therefore, we offer comprehensive warranty services to protect your investment and address any issues you may encounter.

The specific warranty period for different products varies. Please refer to the warranty section in the product manual. The warranty start date is calculated from the date of purchase.

Provide the product order number

Actions or Circumstances That May Invalidate the Warranty

1. Improper Use or Installation

  • Failure to use or install the product according to the instructions in the user manual or product guide.
  • Using the product for purposes other than intended or in unsuitable environments.

2. Unauthorized Repair or Modification

  • Repairs, disassembly, or modifications performed by unauthorized service providers.
  • Disassembly or modification of the product by the user.

3. Accidental Damage

  • Product failure due to dropping, impact, crushing, or other physical damage.
  • Damage caused by natural disasters such as fire, flood, or lightning.

4. Use of Inappropriate Accessories

  • Use of non-original or uncertified accessories or consumables.
  • Use of power sources, batteries, or other external devices that do not meet specifications.

5. Third-Party Software Conflicts

  • Installation of incompatible third-party software or drivers, leading to product malfunctions.
  • Issues caused by viruses, malware, or other security threats.

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